Terms and Conditions of service - All deliveries must be paid for in full prior to delivery completion. - A booking fee is required in advance to reserve a date. - Contact details for the Delivery are required in good time, meaning full names/address/phone & email(optional) of collection and delivery. - A description of the animal and nature of the transport. - Your preffered method of paying the remainder. We reserve the right to cancel any delivery and refund the booking fee. Backload & Preload service - The same general terms apply but for 2 things. - 1. Quotes are specific to date and unique of price. - 2. We reserve the right to cancel if linked job is cancelled. Methods of payment - Cash on delivery. - Stripe invoice. - Paypal invoice. - In person by credit/debit card (requires id with address on). Cancellations - If for some reason we should need to cancel, you may choose between a full refund or alternative date for transport. - Customers should cancel 48 hours before the booked day to guarantee their booking fee refund.